GREENVILLE, SC — July 2026 — The Ohio Masonic Communities asked a hard question: where does this organization want to be in five years? The answer exposed a gap. Growth depends on engagement, and engagement depends on technology built to move an organization forward, not just keep it running. The Ohio Masonic Communities has selected Wellzesta as its resident engagement platform across all three of its Ohio campuses.

Founded in 1892, The Ohio Masonic Communities serves independent living, assisted living, skilled nursing, and memory support residents at Browning in Waterville, Springfield, and Western Reserve in Medina. Three campuses. Three cultures. One organization trying to run as one.

At a glance

• Client: The Ohio Masonic Communities (three campuses, 760 independent living residents)
• Care levels: Independent living, assisted living, and memory support at every campus, with skilled healthcare services at two of three campuses
• What changed: Moved from fragmented, campus-by-campus tools to one resident engagement platform spanning all three communities
• Status: Staff onboarding and resident ambassador training complete; resident launch underway July 2026
• Why it matters: One post now reaches the app, the kiosks, and the digital signage at every campus, at once

The problem with technology that just keeps the lights on

Every senior living community eventually hits the same wall. The tools that got it started aren't the tools that get it where it wants to go. For an organization with three campuses spread across Ohio, that wall shows up as duplicate work: a staff member posts an update once per campus, sometimes three times for the same announcement, because the old systems don't talk to each other.

The Ohio Masonic Communities named the fix it needed: technology that engages residents, engages future residents and depositors, and supports staff, all without adding to anyone's workload.

"We've tried other approaches to engagement, but other systems didn't have the results we needed. We needed to better support staff and provide a solid resident experience. Wellzesta's team and platform offer the stability and innovation we were seeking."

- Scott Buchanan, CEO, The Ohio Masonic Communities

 

What changes day to day

Wellzesta's partnership with The Ohio Masonic Communities centers on four shifts:

1. One post, three campuses. Staff write an update once. Residents and staff at Browning, Springfield, and Western Reserve see it immediately, no re-entry required.
2. Publish once, display anywhere. A single post reaches the resident app, the lobby kiosks, and the digital signage without separate formatting for each screen.
3. Wellness as the organizing principle. Residents set and track their own goals. Staff tie programming to whole-person health instead of a static activities calendar.
4. Self-service built in. Residents register for events, join waitlists, request services, and open documents on their own, without calling the front desk.

Nationally, senior living communities on Wellzesta see daily engagement rates that outpace industry norms, a result of hands-on resident training rather than a self-serve app download. The Ohio Masonic Communities completed staff onboarding and resident ambassador training across all three campuses in July and is now moving into resident launch.

Dr. John Robinson, CEO of Wellzesta, put the partnership in the context of what The Ohio Masonic Communities asked for from the start:

"The Ohio Masonic Communities has built a culture of service for over a century. We are proud to support it. Scott and his team asked for one thing above all: technology that connects all campuses and advances wellness without making life harder for residents or staff. We built Wellzesta to do exactly that."

- Dr. John Robinson, CEO, Wellzesta

If you're the one who owns the rollout

Multi-campus deployments live or die on integrations and timelines, not just resident-facing polish. Wellzesta's implementation runs on a defined schedule, connects with the systems already in place (PCC, dining, maintenance), and includes on-site training for every campus rather than a login email and a support ticket queue.

See how Wellzesta handles multi-site integrations and security controls →

Ready to connect your campuses? Book a demo or talk to Clark Lyons about what a multi-site rollout looks like for your organization.

About Wellzesta: Wellzesta is a resident engagement platform built for senior living communities. Founded in 2014 and headquartered in Greenville, South Carolina, Wellzesta supports communities across the independent living, assisted living, and memory care continuum. Learn more at wellzesta.com.