In an article by the
National Center for Biotechnology Information, several medical professionals expressed the growing need for technology in senior living, particularly in combating employee turnover.
With an
increase in demand for caregivers, both at home and in senior living communities, contrasted against an
annual turnover rate of 40 to 75 percent, the importance of reducing employee turnover in the senior care industry is not to be taken lightly.
While employee turnover in any industry is costly and damaging to the organization, the specific dangers this issue creates in senior care are unique.
The disruption in the consistency of caregiving services can
negatively impact outcomes for both residents and staff wellbeing. Residents’ mental health can be affected when they are routinely subjected to new and rotating staff, forcing them to endure the emotional impact of lost relationships with previous caregivers. Continued turnover can lead to periods of understaffing, resulting in overworked employees and further amplifying the negative impact felt by residents.
Along with causing distress among residents and staff, employee turnover can be extremely expensive. Costing organizations, on average,
$2500 per turn over at a rate of
40% in the first 90 days, continued employee turnover is simply not something that most senior living communities can afford.
This is why putting systems in place that actively work toward retaining staff in eldercare and achieving staff satisfaction is essential in reducing employee turnover.
Wellzesta is a technology company that specializes in preventing employee turnover and encouraging wellbeing in its users. Designed specifically with senior living staff in mind,
Wellzesta Elevate is a comprehensive platform that works to ease caregiver workload and streamline communication in order to foster employee wellbeing.
When an employee feels that their voice is heard, they are
4.6 times more likely to perform their best at work. By providing a way for employers to collect staff feedback and satisfaction scores, Elevate allows communities the opportunity to empower employees and solve inefficiencies, effectively achieving higher employee retention rates.
Along with dissatisfaction, an increase in senior living staff workload is another consequence of high employee turnover. As facilities continue to encounter high turnover rates and are faced with understaffing, they are forced to over-schedule caregivers. Overwhelmed by their duties, employees can experience
burnout, which can affect the quality of care that staff in eldercare are able to provide, and can also result in
safety issues for residents.
“Our staff have been asked to take on a lot this past year during COVID, both extra work and emotional support. It’s time we give them something that benefits their own wellness. The Elevate app does just that.” Ann S., Director of Human Resources.
Additionally, ineffective communication in senior living communities can increase workload and cause distress among staff in eldercare. Without a way to quickly communicate urgent updates, preventative measures, or delegate duties to various staff, miscommunication is inevitable. However, in an industry where miscommunication could result in causing harm, applying efficient communication channels becomes all the more necessary.
Caregivers are an indispensable part of a senior’s wellness journey. Any action that goes towards improving a senior living staff’s work experience and relieving some of the pressure of this high-stress career should be a priority among senior living communities.
Here are a few ways Wellzesta Elevate is combating employee turnover and increasing job satisfaction in eldercare workers:
