--- title: How to Ensure a Successful Technology Rollout With Residents and Staff description: Rolling out new technology at your senior living community can be nerve-racking, both for staff and residents. Your approach to rolling it out has a massive impact on how the technology is received and, ultimately, whether or not it’s used. image: https://articles.wellzesta.com/hubfs/Screen%20Shot%202021-08-27%20at%201.14.49%20PM.png --- [![Wellzesta](https://assets-global.website-files.com/6527f83222cbee1b24466b4d/652ed4901978b1a2ac40ce28_LogoWellzesta.svg)](https://www.wellzesta.com/) [Home](https://www.wellzesta.com/) [Solutions](https://www.wellzesta.com/solutions) [Benefits](https://www.wellzesta.com/benefits) Resources ![](https://assets-global.website-files.com/6527f83222cbee1b24466b4d/6527f83222cbee1b24466c7a_chevron-down.svg) [Articles A library worth reading](https://articles.wellzesta.com/) [White Papers Research-focused discoveries](https://www.wellzesta.com/resources/white-papers) [Case Studies Real-world client benefits](https://www.wellzesta.com/#cases) [Videos Watch our videos](https://www.wellzesta.com/resources/videos) [About us](https://www.wellzesta.com/about-us) [Contact](https://www.wellzesta.com/contact) [Book a Demo](https://www.wellzesta.com/#book-a-demo) ![](https://assets-global.website-files.com/6527f83222cbee1b24466b4d/6527f83222cbee1b24466cad_menu-3-line.svg) [Home](https://www.wellzesta.com/) [Solutions](https://www.wellzesta.com/solutions) [Benefits](https://www.wellzesta.com/benefits) Resources ![](https://assets-global.website-files.com/6527f83222cbee1b24466b4d/6527f83222cbee1b24466c7a_chevron-down.svg) [Articles A library worth reading](https://articles.wellzesta.com/) [White Papers Research-focused discoveries](https://www.wellzesta.com/resources/white-papers) [Case Studies Real-world client benefits](https://www.wellzesta.com/#cases) [Videos Watch our videos](https://www.wellzesta.com/resources/videos) [About us](https://www.wellzesta.com/about-us) [Contact](https://www.wellzesta.com/contact) # How to Ensure a Successful Technology Rollout With Residents and Staff ##### Posted by [Annie Keough](https://articles.wellzesta.com/author/annie-keough) on August 27, 2021 ![](https://articles.wellzesta.com/hubfs/Screen%20Shot%202021-08-27%20at%201.14.49%20PM.png)   **Rolling out new technology** at your senior living community can be nerve-racking, both for staff and residents. Your approach to rolling it out has a **massive impact** on how the technology is received and, ultimately, whether or not it’s used. Some **resistance to change** is unavoidable. But this resistance can be minimized and overcome by having a **clear strategy** in place prior to implementation. Here are a few tips from Wellzesta’s own Client Success Team on implementing new technology in your community. **     Small Groups** Taking the time to **connect with your group** and answer questions is an important step in completing a thorough training session. We recommend groups with **no more than** 15 people per session, to get the most out of each training. **     Training Order** Securing staff support initially before moving onto resident training- which will require a greater amount of time, effort, and resources- will aid in a **smooth implementation**. After successfully onboarding staff, more care and focus can be put on residents who may be **hesitant to learn new technology**. **     Emphasize Benefits** People are more likely to be invested in and willing to learn about a product once they learn how it could benefit them, so explaining **how the new technology could help** can be an incentive to learn. Make it clear that the new technology is simply another, **more convenient** way of doing the same things they have always done, as well as **improving** and **streamlining new operations**. **     Make It Personal** Using examples **relevant to your community** can make using the product easier to understand for some people. Talk to your team beforehand to discover the examples they’ll find **most compelling**. For example, if there’s an important cooking class coming up that your team is looking forward to, incorporate this class into your demo or training. **     Be Reassuring** Above all: be reassuring. No matter who you’re training, commend them on learning how to use new technology. This is always a daunting task. In fact, many people do not ask questions in training sessions out of **fear of being judged** by their peers or trainer. This apprehension results in a misunderstanding of the technology. Taking the time to go through the steps will help **ease people’s nerves** and assure them that you are open to answering any questions they might have. **Wellzesta** Our team has spent years crafting our unique, **high-touch onboarding experience**. We’re with your team **every step of the way** to ensure a smooth launch and great adoption, both by employees and residents. Our goal is to teach residents and staff how to use the training to **leverage our platforms’ full potential**. When completed, residents are able to make the best of Wellzesta [**Life**](https://www.wellzesta.com/products/life/) and staff of [**Elevate**](https://www.wellzesta.com/products/elevate/). Click [**here**](https://www.wellzesta.com/) to learn more about Wellzesta or [**connect**](https://app.hubspot.com/meetings/jackson-frerichs) with a member of our Sales team. 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